Support

If you are looking for some help getting started, please find some of our instructional videos and answers to commonly asked questions below. If you cannot find the answers to your question below, please get in touch with us at support@cloudranger.com

Creating Credentials

Why is the Amazon ARN required?

CloudRanger needs the Amazon ARN to access your Amazon account on your behalf in order to provide you with the list of your servers for Tasks and to execute the Tasks that you created.

What is the Company Account?

The Company Account provides a dropdown list of all the Teams within your Organisation that you have access to.

What can I do with the Check Credentials button?

This button allows you to check if your Credential is valid and checks the Credential’s access to all regions

Creating or Editing Schedules

What is the Cron Value?

The Cron Value allows you to select when you want a Task to be executed. Any time you want a Task to be executed can be chosen by using the Cron Value. After creating your Schedule you can attach it to a Task.

How does the Cron Value work?

The Cron Value provides different tabs to create a Cron Value to your liking for any time period you want to execute a Task on.

  • Want to execute a Task every X amount of minutes?

Use the Minutes tab and fill in your desired amount of minutes for the Task executions.

  • Want to execute a Task every X amount of hours?

Use the first radio button on the Hourly tab. Fill in your desired amount of hours for the Task Executions.

  • Want to execute a Task at a specific time every day (including weekends)?

Use the second radio button on the Hourly tab. Select your desired hour of the day and optionally the minutes too.

  • Want to execute a Task every X amount of days?

Use the first radio button on the Daily tab. Fill in your desired amount of days for the Task Executions and select Start time for the execution.

  • Want to execute a Task every day of the week at a specific time?

Use the second radio button on the Daily tab. Select the desired Start time for the Task Executions.

  • Want to execute a Task on specific days, or even 1 day, of the week at a specific time?

Use the Weekly tab and check the box to the day(s) you want to execute a Task on. Select the desired Start time for the Task Executions.

  • Want to execute a Task on one specific day of each month?

Use the Monthly tab and select either the number of the day with the first radio button, or the desired weekday of the month. Select the desired Start time for the Task Executions.

  • Want to execute a Task on only one specific day of each year?

Use the Yearly tab and select either the number of a day and the month with the first radio button, or the desired weekday of a month. Select the desired Start time for the Task Executions.

What is the Company Account?

The Company Account provides a dropdown list of all the Teams within your Organisation that you have access to.

Creating or Editing Tasks

What is the Company Account?

The Company Account provides a dropdown list of all the Teams within your Organisation that you have access to.

What is the list of Regions?

The Regions are the regions where you can have your server on your cloud provider. For your Task you should select the Region where the server(s) are located. You will only be able to select servers from the Region you select here.

What is the list of Tasks?

This is a list with all the possible Tasks you can choose from, such as starting a server or creating a snapshot.

What is the “Notify When Task Complete”?

By default this is disabled. If you want to receive an email notification when the Task is executed then you can enable this when creating a new Task, or by editing an existing Task.

Organisations

What is the Organisation?

The Organisation is your Company, you will most likely name it the same as your Company name.

What can I do with the Organisation?

You can add people to the Organisation (which is optional) and give them different rights. The Organisation can be used to create Departments under it.

What can users with Read on the Organisation do?

They can view the whole Organisation, this means they will be able to see all Departments and all Teams. They can also see the Credentials, Schedules and Tasks created with any of the Teams in the Organisation.

What can users with Write on the Organisation do?

They can view the whole Organisation and also use any Team from the Organisation to create, edit and delete Credentials, Schedules and Tasks.

What can users with Admin on the Organisation do?

They can view the Organisation and use the Teams. They can edit the Organisation details and add or remove members from the Organisation. They can create, update and delete Departments under this Organisation and also add or remove members from those Departments.

Departments

What are the Departments?

The Departments are different Departments from your Organisation. It allows you to keep Departments separated from others.

What can I do with the Departments?

You can add people to the Departments and give them different rights. The Departments can be used to create Teams under it.

What can users with Read on a Department do?

They can view the Department, the Teams under the Department and they can see the Credentials, Schedules and Tasks created by any of those Teams.

What can users with Write on a Department do?

They can view this Department and use any Team from this Department to create, edit and delete Credentials, Schedules and Tasks.

What can users with Admin on a Department do?

They can view the Department and use the Teams from this Department. They can edit the Department details and add or remove members from the Department. They can create, update and delete Teams under this Department and also add or remove members from those Teams.

Teams

What are the Teams?

The Teams are different Teams located under one Department. It allows you to keep Teams within a Department separated from others.

What can I do with the Teams?

You can add people to the Teams and give them different rights. The Teams can be used to create Credentials, Schedules and Tasks under it.

Who can use the Teams for Credentials, Schedules and Tasks?

Anyone who has Write or Admin rights on a Team can use this Team for Credentials, Schedules and Tasks.

What can users with Read on a Team do?

They can view the Credentials, Schedules and Tasks created with this Team.

What can users with Write on a Team do?

They can use the Team to create, edit and delete Credentials, Schedules and Tasks.

What can users with Admin on a Team do?

They can view and use this Team. They can edit the Team details and add or remove members from the Team.